Pain In the Pipe Plumbing LLC
Review Summary
- Negative: Overcharged for a service they were responsible for (resetting a timer), resulting in an inflated gas bill.
- Negative: Took customer's property (old faucet and box with accessories) without permission and did not return calls.
- Positive: Promptly fixed a leaking toilet tank and provided good service, resolving the issue quickly.
- Negative: Slow to provide an estimate, leading the customer to choose a competitor.
- Positive: Professional, efficient, skilled, and clean toilet installation by Mario and Toby.
- Positive: Installed an appliance from Lowe's well and quickly, with courteous and professional service.
- Positive: Punctual, courteous installers who completed toilet replacements efficiently and cleaned up afterward.
- Positive: Excellent service installing a hot water heater, with quick scheduling and a positive overall experience.
Reviews
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(15 reviews)
larry york
They put in a tankless water heater in 2 1/2 years ago. They set up the Auto Clock part of water heater. They had it running all night. I found out when my gas bill started going out of sight. I had them to come back out today and reset the timer And they try to charge me $225 for three minutes and this is their responsibility then they have the balls to charge me for that. I highly recommend everybody stayed a hell away from him.
Losee Rich
Installed a new faucet for me via Lowes but 1. Took the old faucet which I had plans for & was worth money & 2. Took the box the new faucet came in & left a bunch of accessories / manuals that came with new unit on my kitchen counter. *Both items taken WITHOUT our permission*. Wife did not notice items were taken at the time. I called these folks 1st thing next morning, was promised call back on where my property was, NEVER GOT A RETURN CALL as promised. Had to dispute thru Lowes, & did receive some compensation from Lowes, however, it took a significant amt of rear end pain & cost me valuable time/effort. Important Note: Wife was NOT asked if they could take anything while there & I never signed ANYTHING saying we gave them the right to take any of our existing property... not an invoice, not the service contract, zip/nodda. This bad review could've been easily prevented if these folks would've just been courteous enough to ask what our wishes were before taking property which did not belong to them.
M Leary
Had a couple of toilets bought from Lowes installed and one had a leak. After calling Lowes and Pain in the Pipe Plumbing the following morning, the installers came back and figured there was a hairline crack in the tank causing the leak. The installer reported the defect to Lowes and promptly came back with a new tank and issue solved the same day and I couldn't be happier! Good job Mario and Pat and thanks to Kasey too for her assistance relaying the urgency to get the job done right away, so we didn't have to cancel our Labor Day holiday weekend plans, including Tony and Allison of Lowes!
Brenda Mclin
They came out almost immediately, however, pictures were taken and we were told the company would call with an estimate shortly. Fortunately my husband wouldn't allow the guy to leave the water off, like he wantes to. Three hours later he called the office and was then told the service man was going to bring the pictures into the office for an estimate. Due to forsight my husband then called one of your competitors to have the work done. We still have not heard back from your company and its been over 24 hours. We won't be using them again.
Jon H. Kail
This company completed an awesome job of toilet removal an installation. Mario and Toby. These guys were so professional, efficient, kind and did an all around great job. They were very skilled and clean. I wouldn't hesitate using them for all of the plumbing needs listed. Thank you!
Frank Ruffa
They showed up when they were supposed to to install an appliance from Lowe's; they did the job well and quickly. The two gentlemen were very courteous and professional. Can't ask for more. BTW, I'm hiring them independently to do another job for me.
Anthony Laws
Their installers were punctual and very courteous. They completed toilet removals-replacements very quickly, efficiently and made sure to remove all trash and debris from bathroom areas. Highly recommended and will use them again for plumbing needs!!
Barbara Blankenship
Great service! Joey put in a replacement hot water heater. Rhonda was quick to get me scheduled & the whole experience was excellent!